casino game Privacy Policy

When you register and use the casino game platform, we collect certain personal information to operate your account and provide our services. This includes your full name, date of birth, email address, mobile number, and payment details such as your preferred local payment method. We also collect technical data automatically when you access the platform, including your IP address, device type, browser version, and session activity logs. This technical data helps us maintain platform security, detect unusual activity, and improve the overall experience for Filipino players. We do not collect more information than is necessary for the purposes described in this policy. All data collection is carried out in accordance with applicable Philippine data privacy laws.

The personal data we collect is used to create and manage your account, process deposits and withdrawals in Philippine pesos, verify your identity, and deliver the services you have requested. We also use your information to send you important account notifications, respond to support queries, and comply with our legal and regulatory obligations. Where you have opted in, we may use your contact details to inform you about promotions available on the Promotion page. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. Your data is never sold to third parties for their own marketing purposes.

We may share your personal information with trusted third-party service providers who assist us in operating the platform, such as payment processors, identity verification services, and fraud prevention partners. These providers are contractually required to handle your data securely and only for the specific purposes we have authorised. We may also disclose your information to regulatory authorities, law enforcement agencies, or courts in the Philippines when required by law or to protect the rights and safety of our users. We do not share your data with unrelated third parties for advertising or profiling purposes. Any third party that receives your data is bound by confidentiality obligations consistent with this policy.

casino game uses cookies and similar tracking technologies to keep your session active, remember your preferences, and analyse how players interact with the platform. Essential cookies are required for the platform to function correctly and cannot be disabled. Analytics cookies help us understand which features are most useful so we can continue improving the experience for players across the Philippines. You can manage non-essential cookie preferences through your browser settings at any time, though disabling certain cookies may affect platform functionality. We do not use third-party advertising cookies or share cookie data with ad networks. By continuing to use the platform after being informed of our cookie use, you consent to cookies being placed on your device in accordance with this policy.

We apply industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using secure protocols. Access to personal data within our organisation is restricted to staff who need it to perform their job functions, and all such staff are bound by confidentiality obligations. We conduct regular security reviews and update our systems to address emerging threats. In the unlikely event of a data breach that affects your rights, we will notify you and the relevant Philippine authorities as required by law. We encourage you to also take steps to protect your own account, such as using a strong password and keeping your login details confidential.

We retain your personal data for as long as your account is active and for a reasonable period afterwards to comply with our legal, regulatory, and audit obligations. Transaction records and identity verification documents may be kept for a minimum period as required under Philippine anti-money laundering regulations. Once the applicable retention period has expired and there is no longer a legal basis for keeping your data, we will securely delete or anonymise it. If you request account closure, we will begin the data retention review process in line with our obligations. You may contact our support team through the FAQ page for more information about specific retention periods that apply to your account data.

Under the Philippine Data Privacy Act of 2012 and its implementing rules, you have the right to be informed about how your personal data is processed, to access a copy of the data we hold about you, and to request corrections if any information is inaccurate or incomplete. You also have the right to object to certain types of processing, to request erasure of your data where there is no longer a lawful basis for retention, and to lodge a complaint with the National Privacy Commission if you believe your rights have been violated. To exercise any of these rights, please reach out to our support team — contact details are available on the FAQ page. We will respond to all verified data subject requests within the timeframes required by applicable law. We are committed to handling your requests fairly, transparently, and without undue delay.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, the updated policy will be published on this page with a revised date at the top. We encourage you to review this page periodically so you are always aware of how your data is being handled. Continued use of the platform after any update constitutes your acceptance of the revised policy. If you have questions about any changes, our support team is available to assist — visit the FAQ page for guidance. We will not reduce your rights under this policy without your explicit consent where required by law.